1. The Service

Labs da Ilha provides a managed, concierge-style service to stylists and their teams, consisting of:

• Twin Setup: creation of a digital profile for a named individual ("Subject"), built from photos, measurements, and other materials you provide.
• Visualization Requests: rendered previews of looks, outfits, or items applied to a Subject's Twin, delivered within the timeframe specified in your subscription tier.

We reserve the right to modify, add, or discontinue features of the Service at any time, and to limit or decline service to any person, region, or client at our discretion.

2. Fees & Billing

• Setup fees for new Twins are billed one-time, prior to work beginning, and are non-refundable once work has started.
• Recurring fees are billed monthly in advance via our payment processor (Stripe), on a 31-day billing cycle from your signup date.
• Subscriptions renew automatically each billing cycle unless cancelled or paused.
• Pausing: You may pause your subscription at any time rather than cancelling. Unused days remaining in your current billing cycle at the time of pausing are banked and available to use when you resume.
• Cancelling: You may cancel at any time; cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with at least 30 days' notice before it applies to your next billing cycle.

3. Refunds

Due to the custom and digital nature of the Service, payments made to Labs da Ilha are generally non-refundable. Refund requests are reviewed case-by-case and granted solely at our discretion. You are not entitled to a refund for work already completed, delivered, requested, or substantially performed prior to the request. Requesting visualizations, giving feedback, or otherwise using the Service during a billing period constitutes active use, and that portion of the subscription is non-refundable. If we do elect to issue a refund, it is limited to the unused portion of the current period, and any rights to Twin assets or visualizations produced during that period revert to us and you must cease using them, unless otherwise agreed in writing. Payment processing fees (e.g. Stripe fees) are not refunded under any circumstances. We reserve the right to refuse refunds and to suspend or terminate the Service in cases of abuse, excessive refund requests, or chargeback threats.

4. Client Responsibilities & Representations

By using the Service, you represent and warrant that:

• You have the legal capacity to enter into this Agreement and are not a minor.
• You have the necessary rights and authorization to share photos, likeness, and personal data of the Subject with us for the purpose of building and maintaining their Twin, and any materials you provide do not infringe on any third party's rights.
• You will use the Service only for lawful purposes, and will not use it to create or request content that is unlawful, defamatory, sexually explicit, or that misrepresents the Subject in a misleading or harmful way.
• You will not attempt to reverse-engineer our tools or methodology, use the Service to build a competing offering, or interfere with our systems.

5. Ownership of Deliverables

Visualizations, renders, and Twin assets produced for you as part of the Service belong to you upon delivery, and we assign our interest in them to you accordingly. We retain ownership of our underlying tools, templates, and methodology used to produce the Service, and do not reuse or repurpose your specific deliverables for other clients. You may not resell, sublicense, or redistribute the Service itself to third parties without our written consent. You remain responsible for ensuring any third-party materials you supply to us (photos, brand assets, etc.) are properly licensed for use.

6. Feedback

Any feedback, suggestions, or ideas you share with us about the Service ("Feedback") may be used by us freely, without obligation of confidentiality or compensation to you, except to the extent it incorporates your own Twin Data (governed by Section 7 below).

7. Data & Likeness Use

• Photos, measurements, and other materials provided to build and maintain a Twin ("Twin Data") are used solely to deliver the Service to you.
• We will not sell, license, or share Twin Data with third parties, or use it to train external or third-party models, without your prior written consent.
• You may request deletion of a Twin and its associated data at any time; we will delete it within [X] days, except where retention is required for legal or billing-record purposes.
• We do not knowingly provide the Service in connection with individuals under the age of 18 without appropriate parental or guardian consent.

8. Showcasing Our Work

We reserve the right to reference or display work produced through the Service (e.g. visualizations, case studies) in our own marketing, portfolio, or social channels, unless you request otherwise in writing. If confidentiality is required, you may request a mutual NDA, which will override this section for your account.

9. Confidentiality

Both parties agree to keep confidential any non-public information shared in connection with the Service, including Twin Data, pricing terms, and Subject-specific details, except as required to deliver or receive the Service, or as permitted under Section 8.

10. Disclaimer

The Service is provided on an as-is, as-available basis. We do not guarantee the Service will be available or error-free at all times, and are not liable for any loss or inconvenience caused by interruptions beyond our reasonable control. We disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the maximum extent permitted by law.

11. Limitation of Liability & Indemnification

To the maximum extent permitted by law, Labs da Ilha's total liability arising from or related to the Service shall not exceed the total fees paid by you in the three (3) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost opportunities, or reputational harm. You agree to indemnify and hold us harmless from any claim arising out of your breach of this Agreement, your violation of a third party's rights (including in materials you supply to us), or your misuse of the Service.

12. Electronic Communications

You consent to receive communications from us electronically (email, messaging platforms, etc.), and agree that electronic agreements, notices, and records satisfy any legal requirement that such communication be in writing.

13. Termination

We may suspend or terminate the Service if you breach this Agreement, fail to pay fees when due, or use the Service in a manner that creates legal or reputational risk for us. Upon termination, outstanding fees remain due, and we will provide reasonable time to export or request deletion of your data.

14. Miscellaneous

This Agreement constitutes the entire agreement between you and Labs da Ilha regarding the Service. Our failure to enforce any provision is not a waiver of that provision. If any part of this Agreement is found unenforceable, the rest remains in effect. Nothing here creates a partnership, joint venture, employment, or agency relationship between you and us.

15. Changes to This Agreement

We may update this Agreement from time to time. Continued use of the Service after an update constitutes acceptance of the revised terms. Material changes will be communicated by email or notice on our website.

16. Contact

Questions about this Agreement can be directed to contact@labsdeilha.com.